General conditions

General conditions


ARTICLE 1 - Definitions
ARTICLE 2 - Corporate Identity
ARTICLE 3 - Relevance
ARTICLE 4 - Offer
ARTICLE 5 - Agreement
ARTICLE 6 - Right of Withdrawal
ARTICLE 7 - Withdrawal Costs
ARTICLE 8 - Exclusion Right of Withdrawal
ARTICLE 9 - Pricing
ARTICLE 10 - Conformity and Guarantees
ARTICLE 11 - Delivery and Execution
ARTICLE 12 - Length transactions
ARTICLE 13 - Payments
ARTICLE 14 - Complaints
ARTICLE 15 - Disputes
ARTICLE 16 - Additional and Different Provisions
ARTICLE 17 - Intellectual Property Rights


ARTICLE 1 – Definitions

In these conditions the following definitions are applicable:

Entrepreneur: the natural person Heidi Wittevrongel or corporation Souplesse Oblige who offers distance products to consumers;
Consumer:  the natural person not dealing on behalf of a company or profession and who comes to a distance agreement with the entrepreneur;
Distance agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication;
Technique of distant communication: a means that can be used to close an agreement without the consumer and the entrepreneur having gathered together in the same place and at the same time;
Consideration time: the term during which the consumer can execute the right of withdrawal;
Right of withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term;
Day: calendar day;
A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.
Durable medium: any instrument which enables the recipient or the entrepreneur to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.

ARTICLE 2- Corporate Identity

Heidi Wittevrongel
Souplesse Oblige

Business and visiting address:
Muggenberglei 224
B-2100 Deurne

Telephone number:
+32 (0)472 593839 

By phone Monday through Fridag 10 AM – 5 PM
E-mail address:

Chamber of commerce number / VAT identification number: BE0839.241.822 

ARTICLE 3- Relevance

1. These general conditions apply to any offer of the entrepreneur and to every finalized distance agreement between entrepreneur and consumer.
2. Before the distance agreement is concluded, the text of the general conditions is being made available to the consumer. If this is reasonably not possible before the distance agreement is concluded, it will be indicated that the general conditions can be seen at the entrepreneur and on request of the consumer these general conditions shall be sent to the consumer as soon as possible without extra costs.
3. If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible before the distance agreement is concluded it will be indicated where the consumer can find the general conditions electronically and that these conditions at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.
4. In case that besides these general conditions, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting conditions the consumer can appeal on the relevant conditions which are the most favorable for the consumer.

ARTICLE 4- Offer

1. If an offer has a limited validity or has other specifications, this will be emphatically mentioned.
2. The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by the entrepreneur are true representations of the products and services. Obvious mistakes and errors do not bind the entrepreneur.
3. Each offer contains such information that it is clear for the consumer which rights and obligations are related  to the offer when it is accepted by the consumer. This concerns in particular:

  • price inclusive taxes;
  • possible costs of delivery;
  • the manner in which the agreement has been concluded and the necessary signatures;
  • whether to apply the right of withdrawal;
  • the method of payment, delivery and performance of the contract;
  • the deadline for accepting the offer or the period within which the entrepreneur guarantees the price;
  • the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication;
  • if the agreement after the conclusion is archived and if so how to consult it for the consumer;
  • the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement;
  • any other languages, including Dutch, for the agreement;
  • the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct; and
  • the minimum duration of the distance agreement in the event of a length transaction.

ARTICLE 5- The Agreement

1. The agreement is finalized, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions.
2. If the consumer has accepted electronically the offer, the entrepreneur immediately confirms electronically that he has received the acceptance of the offer. As long as the entrepreneur has not confirmed the acceptance, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe the necessary security measures.
4. The entrepreneur can notify or check, within the legal framework, if the consumer can meet the payment obligations, and also check all important facts and factors which are needed to finalize a sound distance agreement. If the entrepreneur based on research, has good reasons not to conclude the agreement then he is entitled to motivate and to refuse an order or he can connect special conditions to the execution of the offer.
5. The entrepreneur shall send the following information with the products or services, written or in such a manner that the consumer can store in an accessible way the data on a durable medium:

  • the address of the company for the consumer to file complaints;
  • the conditions and the way how the consumer can execute the right of withdrawal and a clear indication related to the exclusion of the right of withdrawal;
  • information about after sales guarantees and services;
  • article 4 paragraph 3 unless the entrepreneur has already sent this information before the execution of the agreement;
  • the requirements for termination of the agreement if the agreement has a duration of one year or more or of if it has an indefinite duration.

6. In case of a length transaction the previous clause is only applicable for the first delivery.

ARTICLE 6- Right of Withdrawal

1. After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 14 days. The cooling off period starts on the day after the consumer receives the product (or a pre-designated representative by the consumer made known to the entrepreneur). After cancellation the consumer has once again 14 calendar days to return the product. The consumer will be credited for the full order amount including shipping. To make use of the right of withdrawal the consumer should contact the entrepreneur via mail:

2. During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent as it is necessary to judge whether he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.

ARTICLE 7- Withdrawal Costs

1. If the consumer executes the right of withdrawal, he will have to pay no more than the costs of returning the product.
2. If the consumer has made a payment, the entrepreneur shall pay back this amount as soon as possible but no later than within 14  days after the repeal or after the return shipment.

ARTICLE 8- Exclusion Right of Withdrawal

1. The entrepreneur can exclude the right of withdrawal of the consumer for as far as foreseen in Article 6. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement.

2. Exclusion of the right of withdrawal is only possible for the following products:

  • which are established by the entrepreneur according to specifications of the consumer
  • that they are clearly personal in nature
  • which cannot be returned because of their nature
  • that can spoil or age quickly
  • whose price is bound to fluctuation on the financial market which the entrepreneur has no influence
  • individual newspapers and magazines
  • for audio and video recordings and computer software of which the consumer has broken the seal.

ARTICLE 9- Pricing

1. During the validity period mentioned in the offer, the prices of the offered products and services shall not be raised save for price changes due to changing VAT rates.
2. Notwithstanding the previous paragraph the entrepreneur can offer products and services with variable prices when these prices are subject to fluctuations on the financial market and where the entrepreneur has no influence. This bondage to fluctuations and the fact that the mentioned prices are target prices will be mentioned with the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted only if they are the result of legal regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has stipulated this and:

  • these are the result of legal regulations or provisions; or
  • the consumer has the competence to terminate the agreement from the day the price increase takes effect.

5. The in the offer mentioned prices include VAT.

ARTICLE 10- Conformity and Guarantees

1. The entrepreneur ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations.
2. A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the rights and claims which the consumer under the agreement can put forward against the entrepreneur.

ARTICLE 11- Delivery and Execution

1. The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.
2. The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.
3. Taking into account what is stated in Article 4 of the General Conditions the entrepreneur shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or only partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation.
4. In the event of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 14 days after the termination.
5. If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make available a replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products. The costs of a possible return shipment come at the expense of the entrepreneur.
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. You can send this email to: 

ARTICLE 12- Length transactions

1. The consumer can terminate at any time an agreement which has been entered for an indefinite period and which extends to regular delivery of products and services respecting the applicable termination rules of a notice of not more than one month.
2. An agreement which has been entered for a definite time and which extends to a regular delivery of products and services, may only be automatically extended for an indefinite period if the consumer at any time can terminate with a notice period of no more than one month.

ARTICLE -13 Payments

1. Unless otherwise agreed, the amounts due have to be met by the consumer within 14 days after delivery of the products. In case of an agreement to provide a service the cooling off period starts after the consumer has received the confirmation of the agreement.
2. When selling products to consumers, a prepayment in full is permited as of 13/06/2014.
3. The consumer has the duty to notify the entrepreneur about inaccuracies in the payment details.
4. In case of default by the consumer the entrepreneur has, subject to legal restrictions, the right to charge reasonable costs which are made known to the consumer in advance.

ARTICLE 14- Complaints

1. The entrepreneur features a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.
2. Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to the entrepreneur after the consumer has observed the defects.
3. The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, the entrepreneur will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.
4. If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.
5. A consumer with a complaint should first turn to the entrepreneur. The consumer has the possibility to contact the Belgian Economic Inspection or Belmed ( Belmed is an electronic platform that is provided free of charge to consumers and professionals. The authorities dealing with out-of-court disputes (mediation, arbitration, conciliation) may, however, charge a fee for handling your dispute. It is also possible to file a complaint through the European ODR platform (
6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found to be valid by the entrepreneur, the entrepreneur will replace or repair free of charge the delivered products.

ARTICLE 15- Disputes

The Belgian law is applicable, with exception of the Terms of the International Privacy law about applicable law and with the regulations of Vienna about international sales agreements regarding goods. If eventual conflicts the courts of Antwerp (Belgium) are solely competent.

ARTICLE 16- Additional and Different Provisions

Additional or different provisions compared to the General conditions/terms may not be to the prejudice of the consumer and should be recorded in writing in such a manner that the consumer can save these in an accessible way on a durable medium.

ARTICLE 17- Intellectual property rights

The contents of this website, including brands, logos, drawings, data, product and company names, texts, images and suchlike are protected by intellectual rights and belong to Heidi Wittevrongel or rightful third parties.

The pictures on this site may be used for non-commercial purposes on the internet if you link back to


© 2011 - 2019 Souplesse Oblige dans- en yogakleding | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies. Accept More information
What is a cookie ? A cookie is a small text file that is sent to your computer. When you visit a website Both this website and other parties may place cookies . What are cookies used for? This website uses cookies to improve . Ease of use and performance of the website Using cookies , we make sure to include that you do not always receive the same information when you visit our site or enter . Cookies make surfing the site so much more pleasant . There are different types of cookies . This website uses persistent cookies and session cookies. Permanent cookies : Allows the website can be set to your preferences. For example, to your consent to allow cookies to remember. As a result, you do not have to repeat so you save time and easily navigate through the online store . Your preferences Persistent cookies can be removed via the settings of your browser . Session cookies : Using a session cookie , we can see which parts of the website you have viewed this visit . We can therefore adapt to the surfing behavior of our visitors as possible. Webshop These cookies are automatically deleted when you close your browser . With the specific purpose of this Web site places cookies ? This web site places cookies for the following reasons : Shopping Cart ( functional cookie) : Remember what products are in your shopping cart. Without this cookie , you can order any products or in your shopping basket . Cookie selection ( functional cookie) : Remember that you have given to the placing of cookies our permission . Google Analytics ( tracking cookie ) : Measure how you use the website and how you found us and reports in attempt to gain insight here . Google AdWords ( tracking cookie ) : we measure how you use the website and how you found us. We use this knowledge to improve . Our AdWords campaigns Facebook ( Social Media cookie) : This cookie is possible to 'like' our Facebook page . This button works through code from Facebook itself originates . Twitter ( Social Media cookie) : This cookie is possible to follow our Twitter page . This button works through code that originates from Twitter itself . AddThis ( Social Media cookie) : This cookie is it possible to share via Facebook , Twitter , Hyves and various other social media websites our content . Review sites (marketing Cookies ): We like to be judged by customers . We use a review site, The Feedback Company, that places cookies for proper operation . How can I manage or delete cookies ? Generally, cookies can be managed , edited and deleted by your browser . More information on and off , and cookies can be found in the instructions and / or using the help function of your browser .