Shipping

verzending en bezorgingStock

  • When we have your size in stock, you can select the item and place in your shopping cart.
  • When your size is no longer available, you will see the message this item is sold out

Souplesse Oblige does its utmost to send out your order within 48 hours after we have received your payment.

Delivery

We use bpost to deliver our packages in Belgium and the Netherlands.

  • Belgum: If you're not at home when the mailman comes by, you can call for a second presentation or you can pick up the package at the post office or PostPunt within 14 days.
  • Netherlands: If you're not at home when de mailman comes by, they will come by a second time. There is no collection point.

Packaging

The shipping bags are made out of recycled LDPE

Delivery time

Souplesse Oblige does its utmost to send out your order within 48 hours after we have received your payment. When your package is on it's way you will receive confirmation by mail and a tracking code.

  • Belgium: delivery the next business day
  • Outside of Belgium: within 4-10 business days

Mind! If you have chosen to pay by means of bank transfer your package will be shipped once the full amount is in the account of Souplesse Oblige. Items that are custom made will take longer. You might have to wait 3 to 4 weeks but we will let you know.

Shipment costs

DURING THE FINAL SALE WE ONLY SHIP TO BELGIUM NETHERLANDS LUXEMBURG

The delivery costs were updated August 25 2018

  • Belgium, Netherlands and Luxemburg: the delivery cost is € 8,00
  • Minimum order is € 30,00
  • We no longer ship to other countries; only Belgium, Luxemburg and Netherlands
  • When you decide to return your order, we'll pay you back the clothes your ordered but not the shipping cost

Shipping costs are 21% VAT included.

The shipping costs will be visible during the ordering process so that you know what the total amount will be. 

Order status

Each package has a unique bar code. Thanks to the Track & Trace application by bpost you can follow your package online. We will provide you with that code by e-mail.

If bpost fails to hand over the package to you, you can call for a second presentation or you can pick up the package at the post office or PostPunt within 14 days.

Package not received: 

  • If you have not received your package within 10 days after the shipment notification, please contact us: heidi@sodancewear.be or 0032 472 59 38 39.
  • When your parcel is lost, we start proceedings with bpost. The search may take several weeks. If the package can not be retrieved and cannot be replaced, the full amount paid will be refunded.
  • If you have not received your package, bpost might ask for a 'Declaration of non-receipt' and a copy of your ID card.

Delivery address

Can I have an order delivered to my home address?

Yes, you can. In step 2 of the order process (data), you can specify that you want your order delivered to a different address. That can be your workplace, you family...

What happens when I'm not home at the time of delivery?

If bpost fails to hand over your package, you can call for a second presentation or you can pick up the package at the post office or PostPunt within 14 days.

Pick up

Can I pick up my order?

You can pick up your order at our business address: Muggenberglei 224 in 2100 Deurne. You do need to make an appointment to come by our showroom: info@sodancewear.be or 0472/593839.

At our showroom you can pay cash or with Visa, MasterCard and Maestro (bancontact) by means of KBC Pay Me

 

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