Warranty

garantie

Warranty

All our products are covered by the statutory warranty of 2 years on flaws and defects, unless otherwise indicated. The warranty is valid under normal use.

If you rightly claim the warranty Souplesse Oblige will immediately send you a replacement product or return your money.

There can be no warranty claim:

  • in case of damage by intent or negligence
  • If used or maintained improperly
  • normal wear and tear
  • in case of damage due to disregard of washing instructions

If you have questions about the warranty, you can contact us
by mail: heidi@sodancewear.be or
call us: 0032 472 59 38 39

Washing instructions

  • Washing: Machine wash clothing inside out, water temperature should not exceed 30° C. Or launder by hand. Use a small amount of liquid detergent. Do not leave the clothing in the washing machine for too long but take it out as soon as possible and hang out to dry. 

  • Drying: Do not use a machine dryer, it's not good for the lycra in sportswear. Hang out to dry. Most fabrics dry easily. 

  • Ironing: It's usually not necessary to iron the clothing. Clothing will last longer if you do not iron.

Complaints procedure

If you have complaints about products that were or were not delivered:

  • once you have received your order you have 14 calendar days to recall your order. Please check the page Exchange and Return
  • if you notice a flaw or defect in the model or fabric of the sportswear, contact us as soon as possible by mail heidi@sodancewear.be or call us 0032 472 59 38 39
  • if you have not received your package within 10 days of the e-mail message saying that your package was on its way, please contact us by e-mail heidi@sodancewear.be or call us 0032 472 59 38 39. If your package got lost, we will start a procedure with bpost. The search can take up a couple of weeks. If bpost cannot retreive the package and we cannot replace the item, you will receive your money back.
  • I will handle your complaint within 3 working days. Please note: sodancewear.be is a one-woman business. When I'm on holiday, it may take a bit longer, but you will receive information about my absence.
  • First contact us about a complaint: heidi@sodancewear.be. As of February 15 2016 it is possible for consumers of the European Union to file a complaint through the ODR platform of the European Commission. You can find this ODR platform at http://ec.europa.eu/odr

If you have complaints about the online procedure:

  • if you have questions or complaints about the information on the website or the procedure of onlne shopping, contact us by e-mail heidi@sodancewear.be or call us 0032 472 59 38 39
  • I will handle your complaint within 3 working days. Please note: sodancewear.be is a one-woman business. When I'm on holiday, it may take a bit longer, but you will receive information about my absence.
  • First contact us about a complaint heidi@sodancewear.be. As of February 15 2016 it is possible for consumers of the European Union to file a complaint through the ODR platform of the European Commission. You can find this ODR platform at http://ec.europa.eu/odr
  • Take a look on the page FAQ to see if you can find the answer to your question

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